Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Iesooy are covered by an extensive warranty, starting from the date of purchase.

Iesooy's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Iesooy's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Iesooy.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

● Buyer must provide sufficient proof of purchase 

● Iesooy must document what happens when buyers troubleshoot the product

● The defective item's serial number and/or visible proof depicting the defect are required

● It may be necessary to return an item for quality inspection

Valid proof of purchase:

● Order number from online purchases made through Iesooy or Iesooy's authorized resellers

● Sales invoice

● Dated sales receipt from an authorized KIWI design reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 90-day warranty claim request period, whichever is longer.